Free delivery on orders over $100.
Contact us on +254701580017 or hello@buniafrica.com

Frequently Asked Questions

What is Buni Africa?

 

Buni Africa was founded on the primary aim of delivering contemporary african themed long-lasting products with carefully considered details and design techniques.We are based in Nairobi, Kenya.

 

How Do I pronounce Buni Africa?

 

One word Bu^Ni-Africa

 

Section

 

We are based in Nairobi, Kenya.

 

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No. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

 

What methods of payment are accepted?

 

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

 

Where do you ship to?

 

We ship majorly every country

 

How much is shipping?

 

Just add the items to your cart and select your country from the list to get a shipping price.

 

How long will it take for my items to arrive?

 

All orders are shipped via USPS and UPS . Please allow 1-3 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the Kenya)

  • Standard Shipping (Registered): 2-5  business days
  • Express Shipping (G4s): 2-3 business days

International Shipping (varies per country)

  • Standard Registered mail: 1-4  weeks (customs processing times vary)
  • Priority International: 10-15 business days (customs processing times vary)

 

How do I get a refund?

 

We want you to be 100% satisfied with your Buni  purchase. Items in new condition (unworn/unwashed/) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective,please contact us here and we’ll make things right.

 

How do I return / exchange items?

 

To return or exchange an item please follow the steps below:

  • Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  • Mail your return to:
  • Buni Africa
  • Attn: Returns/Exchanges
  • 56763-00200
  • Nairobi,Kenya
  • Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

 

Do you manufacture your products in-house?

 

All our products are handmade in Kenya by artisans  in rural villages and in small workshops in the cities of Nairobi and Mombasa.

 

What payment security do you have?

 

Our website is ssl certificate secure and hosted by namecheap.com.All payments are processed through a secure paypal page.

 

Still have more questions?

 

Kindly send us an email to hello@buniafrica.com